09 Dec 22 Hotel Terminologies You Should Know
Just like every other industry, the Hospitality industry has its share of jargon. While this blog post cannot cover all of the terms, there’s a good number of terms I found fascinating and I thought will be useful. Here are 22 hotel terminologies that should come in handy
B&B
Bed and Breakfast; this refers to a hotel package that covers a room for the night and breakfast the morning after.
Concierge
A hotel employee who’s responsible for attending to the needs of the guest. This could range from helping with luggage, booking reservations, providing personalized assistance, etc
ROH: Run of House room
This means your choice of room will be determined by the Hotel management based on room availability at the time of check-in. ROH rooms are usually rooms with basic amenities and no extras. However, you might get lucky if all the basic rooms have been booked
Lanai
This is a room with a balcony, porch or patio. A balcony or patio is called Lanai in Hawaii
Cabaret
This is a table sitting arrangement wherein everyone seated faces the stage. It is similar to a banquet sitting arrangement.
House count
The total number of hotel guest at a point in time
Boutique Hotel
Small cozy hotels set up to offer luxury and comfort services to guests
Full Board
This room package includes all standard meals
Half Board
This is a room package that has breakfast and lunch or dinner
PRPN
Per Room Per Night
PPPN
Per Person Per Night
Shoulder Night
These are nights close to the peal period. It could be before or after
Rate Parity
This occurs when a hotel maintaining a consistent price across all channels regardless of the amount their online travel agents might charge
Charter group
An organized group that travels together based on predetermined itinerary
Complimentary ratio
The number of complimentary rooms given as against the rooms actually paid for
Rack Rate
Often called Published rates, it is the maximum amount hotels charge for their rooms before offering any discounts
Folio
This is a list of all the hotel charges billed to a certain room. Phone calls, laundry services, etc
LOS: Length of stay
The total number of nights a guest spends at a hotel
Feeder city
This is often referred to as a tourist’s city of origin or a faraway city that attracts tourists to getaway cities
Quin
Hotel rooms made available for 5 guests
Accessible rooms
These are rooms within the hotel with facilities for disabled people
Murphy Bed
Also called wall bed. This is a bed that can be folded against a wall or closet after use
I’m quite certain your hotel terminologies vocabulary has been upgraded. Don’t forget to share with someone and come over to flip through when next you’ll be spending some time in a hotel
Image: <a href=”https://www.freepik.com/free-photos-vectors/furniture”>Furniture photo created by freepik – www.freepik.com</a>
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